GREENVILLE — Administrative changes are coming to Spectrum Health United Hospital and Kelsey Hospital.
United Memorial Foundation Executive Director Shirley Hayes is being promoted to director of patient and family experience.
“At Spectrum Health United Memorial, we have a strong mission of providing excellence in health care and promoting wellness in the communities we serve,” Hayes said. “I am excited to start my new position to set goals of surpassing the expectations of patients and families who come to United and Kelsey hospitals for their healthcare needs.”
Hayes said she will miss the foundation board members, young professionals members and the many foundation donors and volunteers.
“Over the past eight years, I have developed some very fond relationships and I’ll miss seeing and meeting with my good friends,” Hayes said.
Hayes will begin her new position on Feb. 20, said Tine Freese-Decker, president of Spectrum Health United Memorial.
“In her new role, (Hayes) will focus on increasing patient, family and resident satisfaction and providing a consistent Spectrum Health experience,” Freese-Decker said.
Hayes will oversee the Press Ganey and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) data.
She will work with staff and leadership to implement recommended initiatives to improve satisfaction based on the data.
“I am sincerely grateful for the trust and encouragements so many people have given to me so that I could be a part of helping our local health care system thrive,” Hayes said. “Serving the Spectrum Health United Memorial Foundation board members has been very rewarding and I’m looking forward to giving my best efforts to serve the needs of our patients and families in my new role.”
A search to fill the role of executive director for the Spectrum Health United Memorial Foundation is under way with interviews beginning in February.