Foundation exec Hayes gets new role at Spectrum Health United Memorial


By Kelli Ameling • Last Updated 9:26 am on Wednesday, February 01, 2012

Through her eight years as executive director of the Spectrum Health United Memorial Foundation, Shirley Hayes said she has cherished the fond relationships she has developed and will miss seeing and meeting with them. — Daily News/Kelli Ameling

GREENVILLE — Administrative changes are coming to Spectrum Health United Hospital and Kelsey Hospital.

United Memorial Foundation Executive Director Shirley Hayes is being promoted to director of patient and family experience.

“At Spectrum Health United Memorial, we have a strong mission of providing excellence in health care and promoting wellness in the communities we serve,” Hayes said. “I am excited to start my new position to set goals of surpassing the expectations of patients and families who come to United and Kelsey hospitals for their healthcare needs.”

Hayes said she will miss the foundation board members, young professionals members and the many foundation donors and volunteers.

“Over the past eight years, I have developed some very fond relationships and I’ll miss seeing and meeting with my good friends,” Hayes said.

Hayes will begin her new position on Feb. 20, said Tine Freese-Decker, president of Spectrum Health United Memorial.

“In her new role, (Hayes) will focus on increasing patient, family and resident satisfaction and providing a consistent Spectrum Health experience,” Freese-Decker said.

Shirley Hayes, right, shows Norma Stevenson, office manager for Spectrum Health United Memorial Foundation, the brochures for the Feb. 11 Charity Ball at Fred Meijer Gardens and Sculpture Park. — Daily News/Kelli Ameling

Hayes will oversee the Press Ganey and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) data.

She will work with staff and leadership to implement recommended initiatives to improve satisfaction based on the data.

“I am sincerely grateful for the trust and encouragements so many people have given to me so that I could be a part of helping our local health care system thrive,” Hayes said. “Serving the Spectrum Health United Memorial Foundation board members has been very rewarding and I’m looking forward to giving my best efforts to serve the needs of our patients and families in my new role.”

A search to fill the role of executive director for the Spectrum Health United Memorial Foundation is under way with interviews beginning in February.

Hayes highlights

Under the leadership of Shirley Hayes in her eight years as executive director of Spectrum Health United Memorial Foundation she has overseen major fundraising initiatives at both United and Kelsey Hospitals that include:
• Building A Healthy Future Together Capital Campaign to support the construction of the Hendrik and Gezina Meijer Surgery and Patient Care Center.
• Kelsey Hospital Capital Campaign to support the construction of the Lena Rader Meijer Emergency Department.
• Many Hearts One Mission Charity Balls.
• On the Course to Support Local Health Care golf outings.
• Tree of Lights.
• Spectrum of Stars.
• Currently working on the United for Health Capital Campaign to support the construction of the Stanley and Blanche Ash Emergency Department.

Hospital happenings

Personnel moves at Spectrum Health United and Kelsey hospitals:
• Shirley Hayes has been promoted to director of patient and family experiences.
• Laurie Tissue has been promoted to the Spectrum Health United Memorial Foundation development coordinator.
• Stephanie Wilcox will continue to address the patient grievance process under coordinator of patient relations.
• Cindy Rollenhagen continues her role as director of compliance.
About the Author
Follow Us
Rate this Article
VN:R_U [1.9.10_1130]
Rating: 0 (from 0 votes)