Emergency Communications Officer
Under the direction of the Director, an Emergency Communications Officer (ECO) shall receive calls and dispatch law enforcement personnel, fire departments and emergency medical services when necessary. Maintain radio communications, and search and provide necessary information to field personnel. Operate LEIN computer software.
ESSENTIAL FUNCTIONS: Receives calls for emergency police services and collects necessary information on location, nature of incident and status and determines how to get the fastest response possible. Operates radio equipment to dispatch appropriate unit(s) by priority and availability. Receives calls for emergency fire and ambulance, collects necessary information , on location, nature of the incident, status and other vital information and dispatches to appropriate department. Keeps callers on the phone as appropriate to provide status information on incident, provide instructions on medical situation prior to the arrival on emergency medical personnel, deal with threatened suicide or otherwise assist in an emergency situation. Logs the movement of all officers and maintains continual awareness of their location. Maintains logs of all calls. Serves as dispatch when necessary for agencies such as Animal Control, Department of Natural Resources and others. Assists departmental and other law enforcement personal by making telephone calls to obtain information and call utility companies, wreckers, and others. Operates LEIN computer software to obtain information on subjects and vehicles and relay to officers in the field. Answers non-emergency telephone lines and responds to inquiries directs calls, and takes messages. Performs clerical support tasks as assigned.
EDUCATION: High schools graduate or equivalent. Basic LEIN training or completion within twelve (12) months. Medical Priority Consultants 24-hour EMD training or completion within twelve (12) months.
EXPERIENCE: Some experience in a capacity of dealing with the public, preferably in a communications/telephone capacity. Some prior data entry or related computer experience. Preferably two (2) years experience demonstrating ability to maintain confidentiality and loyalty as well as an ability to communicate and work with other departments and agencies.
Applications can be picked up at the Montcalm County Central Dispatch Authority office (657 B. State Street, Stanton, MI 48888) or on-line at www.montcalm.org/911.asp. Completed applications mush be received at the Montcalm County Central Dispatch Office no later than Monday, September 19th, 2016 by 5:00 p.m.. Resumes are not accepted in lieu of applications but can be attached . Equal Opportunity Employers.